🛡️ Our Commitment

Every Greentek Online product goes through careful quality checks before dispatch.
If you receive a product with a manufacturing defect, we are here to help you with a smooth return process.

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📅 Return Eligibility

Returns are accepted only for manufacturing defects, and the following conditions must be met:

• Return request must be raised within 7 days of delivery.

• The product must be unused, unwashed, and in original packaging.

• All tags, covers, fillers, and accessories must be intact.

• Damage caused by mishandling, improper use, cutting, bending, tearing, or poor unpacking is not eligible.

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❌ Non-Returnable Situations

We do NOT accept returns for:

• Wrong size, wrong fit, or “change of mind” issues

• Product not matching home décor or expectations

• Damage due to customer handling, improper opening, or storage

• Normal variations in color or texture (artificial plants may vary slightly due to lighting or screen)

• Clearance / final sale items

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📹 Mandatory: Unboxing Video

To process defect-related claims, an unboxing video is required.

The video must:

• Begin before opening the package

• Show the package from all sides

• Clearly capture the defect

• Be unedited and continuous

This helps us verify genuine manufacturing issues and speed up your resolution.

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🧾 Return Request Process

Step 1 – Contact Us

Email or WhatsApp us within 7 days:
Email: greentekonline@gmail.com

Share:

• Order ID

• Clear unboxing video

• Photos of the defect

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Step 2 – Evaluation

Our quality team will review the video and assess whether it is a valid manufacturing defect.

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Step 3 – Approval

If approved, you will receive:

• A Return Authorization

• Instructions for sending the product back

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Step 4 – Return Shipping

• The customer must ship the product to our return address using any reliable courier service.

• We recommend a trackable service to avoid losses in transit.

Return Address:
Greentek Online
Greentek Building,
Mannarkkad Road,
Near Manazhi Stand,
Perinthalmanna,
Malappuram, Kerala
India
Pin: 679322

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Step 5 – Refund or Replacement

Once we receive and inspect the returned item:

• We will process a refund to your original payment method,
  OR

• Ship a replacement product, based on your preference.

Refund/Replacements are issued only after verification of the defect.

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❓ Need Help?

Our support team is always ready to help with your order or return query.

📧 Email: greentekonline@gmail.com